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The Actual Problems of Hotel Business

Hospitality industry is one of the most important branches of the Russian economy. That it is the basis, the “heart” of the tourism business.

Whatever you may say, one of the actual problems of the hotel business is the level of service. Of course, hotels operating “under the flag” of large hotel chains comply with all “branded” norms, but you can expect anything from small hotels, especially in small towns.

Tourists write that such hotels still “breathe” with the Soviet mood – the appropriate situation, the lack of repair and the negative attitude of the staff set aside a far from impartial impression about the rest.

Moreover, not only Russians themselves, but also foreigners can get into such a “Soviet” hotel. After that, one should not be surprised why citizens of other countries think that bears in hats with ear flaps still run around in Russia.

One of the main problems of the level of service of the hotel is the staff. The first thing to note is the lack of really highly qualified personnel and the unwillingness of hoteliers to train new specialists. Remember the phrase from the joke that the employer addressed to the student who just completed the training? “Forget everything that you have been taught, we will teach you completely differently.

Getting into a new company, an employee will have to, if not learn everything anew, and then learn a lot of new information to fully engage in the work. The company spends on training a new employee, if not material resources, then at least the time of other employees.

Everyone wants to find a good specialist with extensive experience, but where to get them? Another personnel problem is lack of motivation. For example, abroad there is a special reward system that employees are trying to earn.

We have adopted the “punitive” system as a basis – that is, an employee is blamed for mistakes, and he does not receive any praise for achievements. As a result, all work rolls “to nothing” – an employee eventually begins to go with the flow and becomes completely indifferent to work. Moreover, no “punitive” measures by the leadership are acting on him.

Most often, an employee moves to a new job, where either the same thing awaits him, or he gets into a European company, where, in addition to the “stick”, it also relies on the “carrot”.

Speaking of motivation, it is impossible not to say that each employee should be concerned not only with what amount he will receive at the end of the month – he must be “ill” with his soul, what is called, be focused on the result. Some employers are much easier to assume that the employee is “bad” and fire him.

In fact, there are no bad workers; there are not competently motivated employees. When a person gives in to his beloved work, he, even occupying the lowest post, will do the work with pleasure, and, therefore, with high quality.

Agree, it happens, you go into one hotel – and the soul rejoices how comfortable it is, and in the other you feel completely uncomfortable. And, like, administrators are trying to make a friendly look, but the forced smile makes itself felt. It is quite another thing when you are really welcome at the hotel – and this is how it should be in every hotel.

Agree, it happens, you go into one hotel – and the soul rejoices how comfortable it is, and in the other you feel completely uncomfortable. And, like, administrators are trying to make a friendly look, but the forced smile makes itself felt. It is quite another thing when you are really welcome at the hotel – and this is how it should be in every hotel.

Agree, it happens, you go into one hotel – and the soul rejoices how comfortable it is, and in the other you feel completely uncomfortable. And, like, administrators are trying to make a friendly look, but the forced smile makes itself felt. It is quite another thing when you are really welcome at the hotel – and this is how it should be in every hotel.

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